Ochsner Distinguished As ‘Most Wired’ For 11th Straight Year By Hospitals & Health Networks Magazine

NEW ORLEANS – For the 11th consecutive year, Ochsner Health System has been named as a Most Wired Advanced Hospital in the 19th annual Health Care’s Most Wired Survey by Hospitals & Health Networks (H&HN) magazine. The Most Wired Advanced designation primarily focuses on four core areas: infrastructure, business and administrative management, clinical quality and safety, and clinical integration.

         Only 22 hospitals in the nation have been recognized as an Advanced Hospital and Ochsner is the only hospital in Louisiana, Mississippi and Alabama appointed to this list, Ochsner reps said.

         According to results of the 19th Annual Health Care’s Most Wired® survey, released Tuesday, July, by the American Hospital Association’s (AHA) Health Forum, the use of technology in a hospital setting is making it easier for patients and providers to interact, thus improving communication, safety and patient-provider relationships.

         The results also indicate that Most Wired hospitals are using smart phones, telehealth and remote monitoring to create more ways for patients to access health care services and capture health information. This year’s results show:


• 76 percent offer secure messaging with clinicians on mobile devices.

• When patients need ongoing monitoring at home, 74 percent use secure e-mails for patients and families to keep in touch with the care team.

• 68 percent simplify prescription renewals by letting patients make requests on mobile devices.

• 62 percent add data reported by patients to the electronic health record to get a better picture of what is going on with the patient.

• Nearly half of the hospitals are using telehealth to provide behavioral health services to more patients.

• 40 percent offer virtual physician visits.

• More than 40 percent provide real-time care management services to patients at home for diabetes and congestive heart failure.


         “We continue to implement new and innovative technologies, whether it is through telemedicine or digital medicine programs, to further improve patient engagement and clinical outcomes,” said Laura Wilt, chief information officer, Ochsner Health System. “We want to make an impact in managing population health. This designation reinforces our commitment to developing impactful healthcare solutions while empowering patients to take a more active role in managing and monitoring their health.”

         “The Most Wired hospitals are using every available technology option to create more ways to reach their patients in order to provide access to care,” said AHA President and CEO Rick Pollack. “They are transforming care delivery, investing in new delivery models in order to improve quality, provide access and control costs.”

         Innovation in patient care embraces emerging technologies and underscores the need for secure patient information exchange., Ochsner reps said. Hospitals have increased their use of sophisticated IT monitoring systems to detect patient privacy breaches, monitor for malicious activities or policy violations and produce real-time analysis of security alerts:


• 97 percent use intrusion detection systems.

• 96 percent perform data access audits.

• Nearly 90 percent run targeted phishing exercises to teach employees to question suspicious emails.


         Most Wired hospitals are transforming care delivery with knowledge gained from data and analytics, Ochsner reps said. They are investing in analytics to support new delivery models and effective decision-making and training clinicians on how to use analytics to improve quality, provide access and control costs.


• 82 percent analyze retrospective clinical and administrative data to identify areas for improving quality and reducing the cost of care.

• Approximately 75 percent use sophisticated analytics such as predictive modeling and data to improve decision-making.

• Nearly 70 percent interface electronic health record data with population health tools for care management.

• More than 70 percent are providing data analytic tools training to physicians and nurses.

• 45 percent initiate a patient pathway using health IT to follow a care plan.

• Nearly 40 percent deliver quality metrics to physicians at the point-of-care.

• 32 percent have tools for real-time patient identification and tracking for value-based care conditions, such as chronic obstructive pulmonary disease.


         HealthCare’s Most Wired® survey, conducted between Jan. 15 and March 15, is published annually by Health & Hospitals Networks (H&HN). The 2017 Most Wired® survey and benchmarking study is a leading industry barometer measuring information technology (IT) use and adoption among hospitals nationwide. The survey of 698 participants, representing an estimated 2,158 hospitals — more than 39 percent of all hospitals in the U.S. — examines how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management; quality and safety; and clinical integration.

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