iSeatz’ Room Service Revolution

From hotel reservations to ground transportation to ancillary travel product sales and beyond, iSeatz’ proven technology and travel commerce expertise combine to reliably deliver custom UI, responsive mobile experiences, advanced analytics and micro-moment marketing for the most widely-respected brands in the world. | Photo by Chris Granger

 

Blackened Louisiana drum at K-Paul’s.

Double cut pork chop with citrus glaze at Dooky Chase’s.

Warm bread pudding with whiskey sauce at The Gumbo Shop.

They are all popular dishes New Orleans locals take for granted from restaurants located just moments away from their doorsteps.

But what if you’re an out-of-towner who’s coming to New Orleans to attend a convention and can’t find the time to leave your hotel? Will a room service order of chicken fingers and fries ever compete with the Jerk chicken, collard greens and tamarind jus at Compère Lapin?

Capitalizing on its exclusive research and advanced analytics on current room service trends that show tourists want to experience local food while traveling, iSeatz, a local digital travel commerce platform, has successfully disrupted the outdated business model of the hotel amenity staple by facilitating a new in-room partnership between DoorDash and Wyndham Rewards. The award-winning rewards program of Wyndham Hotels & Resorts now offers travelers on-demand food delivery service, and a taste of local fare, when staying at 3,700 Wyndham properties across the nation.

“Room service tends to be a cost center for hotels,” said iSeatz chief revenue officer Bryan Estep on a “No Vacancy” podcast last month. “They are between a desire to run an efficient operation and the desire to facilitate guests’ needs. After a long day of meetings or sightseeing, business and leisure travelers alike both have an interest in dining in the privacy of their own room. We see a big opportunity for hotels to better facilitate the guests’ needs with trending food delivery.”

This room service revolution now gives guests at Wyndham’s 20 hotel brands an opportunity to eat like a local in any city they choose. In New Orleans, that means Eggs Sardou from Brennan’s, roast beef and Swiss po-boys from Domilise’s and chocolate crème pie from The Camellia Grill are all just a few clicks away.

“As champions of the everyday traveler, Wyndham is continuously looking for new and innovative ways to enrich the guest experience at our hotels,” said Eliot Hamlisch, senior vice president of worldwide loyalty and partnerships at Wyndham Hotels & Resorts. “With its best-in-class selection of restaurants and a rapidly expanding footprint, DoorDash enables us to provide an unparalleled array of in-room dining options. It’s a huge win for hotels as well as Wyndham Rewards members.”

Reps with New Orleans-based digital travel search and booking engine iSeatz said they help hotels maximize their loyalty programs with micro-moment marketing. By bringing DoorDash’s on-demand direct delivery services together with the award-winning Wyndham Rewards program, that was recently named the best hotel loyalty rewards program by readers of USA Today, iSeatz also managed to order up some “room service” perks.

By starting their orders here Wyndham Rewards members will receive 250 Wyndham Rewards points for every DoorDash order, plus 2,000 bonus points for their first order. Points are in addition to any points being earned on hotel stays.

New DoorDash customers can also earn $5 off their first food delivery order at any participating hotel through the DoorDash platform with promo code WR5.

Both new and existing customers can enjoy free delivery.

“We are excited to partner nationwide with Wyndham Rewards, our first partner within the hotel space,” said Matt Rotella, DoorDash’s head of corporate development. “This partnership extends our continued commitment to meeting our customers wherever they are, allowing them to have the same access to great restaurants and fantastic service while traveling.”

Categories: Leslie’s List

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