How has COVID-19 changed your operations as a senior living/care facility?
Sean Arrillaga | Owner
Our talented team of program coordinators and managers has worked diligently to overcome the current challenges, including by providing all residents with iPads to connect with loved ones through services like FaceTime and Skype. We have also partnered with music therapists to broadcast virtual concerts. A resident favorite has been displaying the artwork of their grandchildren on our lawns and outside their bedroom windows.
Erin Kolb | CEO
Poydras Home, a continuing care retirement community in Uptown New Orleans, is prepared to conduct masked, socially distanced, outdoor visits, limited to 15 minutes with two or fewer family members, behind a plexiglass barrier when it is permitted. Residents of advanced age don’t have time to wait out the pandemic before resuming quality time with their family members. The pandemic response is failing our elderly. We are being forced to do all the things we know to be detrimental: cutting them off from family, friendships, group activities and group dining. This cannot be maintained until there is a vaccine.
Mark Francis |Vice President of Team and Customer Experience
Our determination and mission to exceed expectations for our residents and family members, as well as staff, has only been strengthened through this unfortunate event. Through technology such as Skype, FaceTime and video chat, we have brought families across the country closer to their loved ones. We also took care of our staff and managers. As Louisiana’s largest family-owned and -operated assisted living and memory care provider, we are proud to say all six of our Louisiana communities are COVID-19 free and accepting admissions!
Daniel J. Ritter | Executive Director
Inspired Living Kenner
Added protocols of temperature checks, increased sanitizing and cleaning schedules and the use of PPE have been the biggest changes. Our programming staff had to get creative to keep our residents engaged, but still follow the protocols of the CDC and Louisiana Department of Health. FaceTime visits, porch visits and socially distanced parking lot socials have become very popular. While we may have had to adjust the way that we do some things, our mission has not changed. We care, think, understand and act quickly and we are generous in spirit, making every effort to care for our moms and dads as if they were our own parents.
Michelle Lovitt | Owner
Audubon Care Home
Our chief concern as an assisted living home is to keep residents safe, healthy and comfortable, while also avoiding feelings of isolation. We are the first assisted living home in our area to utilize person-centered engagement technology. Everyone deserves to continue living a full life as they age—one with joy, purpose and meaningful connections. This technology brings people together, connecting seniors with what interests and fulfills them and enabling them to share conversations, experiences, learning and fun with each other, their caregivers and family members.
L. Stephen Holzhalb, III | Executive Officer
It warms my heart to hear and see how the idea of personal responsibility has been taken to heart, and how it has been expanded into taking loving responsibility for others. This is a new form of accountability — a higher level. I know we will never be able to become a completely self-sustaining community, but I think the response I have seen to this new challenge has moved us much further in that direction. And, happily, I see that a love for others has been the motivating force.