Ryan McCroskey founded DMG with a focus on the customer—and in the years since its inception, that focus has paid off exponentially. In 2019 alone, the team has been honored as Remodelers Top 550, number 1 kitchen remodeler for General Contractor Magazine, an Inc 5000 company and recipient of two prestigious Chrysalis awards, not to mention McCroskey’s recognition as one of PRO Remodelers 40 Under 40.
“We understand our customer’s vision, their needs, and the value of their time,” said McCroskey. He defines a project’s success based on how happy and satisfied a family is with their final product.
To that end, McCroskey has made it his mission to have customer service be pervasive in every aspect of DMG’s work. From the moment a potential client contacts DMG, care is taken to truly listen to what the customer wants and communicate with them how DMG’s process works. Throughout the design & build process, DMG’s core values— communication, teamwork, and accountability— keep customer service as a top priority. Every client has one point of contact who is available to answer questions and provide updates on the team’s work throughout the project. DMG aims to provide clients with a true sense of satisfaction thanks to the collaborative nature of the project from beginning to end.
The design+build model, a start to finish collaborative involvement between DMG and the client, has been proven very successful. This success is evidenced by DMG’s abundance of diversified awards and the overwhelming satisfaction of their clients.