INSIDE THE INDUSTRY: RESIDENTIAL CONTRACTING
(facing page, left to right) Casey Neely, Operations Manager; Aren McCroskey, General Manager; Ryan McCroskey, CEO / Lead Project Manager; Justin Fredricks, Lead Designer / Estimator; Maureen Donahue, Controller
The customer’s contractor” is a label DMG Design+Build has worked hard to earn. Ryan McCroskey, the company’s founder, saw a need for what he described as a “boutique experience” in the Greater New Orleans area—a single place where a team of professionals can take a customer’s vision from conception to completion. Thanks to years of carefully selecting the right professionals for their team, DMG has fulfilled that need.
“We understand our customer’s desires, needs and the value of their time,” said McCroskey. He defines a project’s success based on how happy and satisfied a family is with their final product.To that end, DMG offers a 24/7 remotely-accessible Customer Portal, which allows clients to view and track photos of the construction progress, check on their build schedule and daily logs and access important documents—all at the click of a button. The portal offers not only a layer of transparency but also a way for customers to communicate with DMG whether the client is at work, on vacation or at home. DMG’s values— communication, teamwork and accountability—all came to bear on the portal, which provides clients with a true sense of satisfaction thanks to the collaborative nature of any renovation, remodel or new construction project from beginning to end.
As the CEO of DMG, McCroskey knows that investing in qualified and professional local craftsmen is critical. New Orleans, like many markets, is facing a decline of quality craftsmen across construction trades. Because of this, DMG has been and will continue to actively pursue ways to promote, train and retain quality craftsman for the benefit of generations to come.
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